Faq's – Grandma Pants, Inc.

Faq's

Frequently Asked Questions

Where do you ship to?

Grandma Pants Products can ship World Wide from Minneapolis, MN. 

What happens if I select the wrong size?

If you select the wrong size item you are able to send it back within 30 days in original condition no questions asked. 

We will remake the correct size for you and resend. 

You will be billed for the Shipping and Handling to and from only with your Credit Card used to order

This process takes around 5-7 business days after the incorrect item is received. 

Can you give the instructions for washing and material make up?
All products are made from 100% Polyester Fleece. 
Fleece Weight is 8 OZ.
Washing Instructions
Machine Wash Cold
No Bleach
Tumble Dry Low
When will my Order Ship and how do you ship?

 

All Products are made to order in Minneapolis, MN. 

After your order is received and fabric is in stock your order should ship within 2-3 business days from Order Date.

You will receive an order confirmation once an order is placed and payment received.

You will receive a shipping confirmation with tracking when your order ships.

If we are out of stock of the fabric needed to make your order you will not be allowed to order the item or you will receive an email from us alerting to you the stock situation and time frame for the fabric to be back in stock. 

All Orders will ship USPS Priority Mail Standard unless Expedited Shipping choice will ship USPS Express

Where is your exchange and return policy?

We offer a no-hassle, no questions asked, 30 DAY exchange and return period. Just e-mail us at customerservice@grandmapants.com with your order number and details.

If your item has a defect, please send a picture of the defect. This way you can forego a trip to the post office and we will remake the item for you free of charge and ship it to you or we will credit you in full. 

Where do I return my items for an exchange?

Grandma Pants, Inc. 
14709 HIgh Point Ct
Minnetonka, MN 55345

Phone: 952-884-4973

Toll-Free 866-644-4973

Fax: 952-884-1561

Email: info@grandmapants.com

Web: www.grandmapants.com